Ive applied to N26 Metal to use the facilties they have such as the Lounge access. After waiting a month until the card arrives and logging on to their stupid inefficient login process, it turns out to be that the lounge access it not even FREE. Every single bank that advertises a LoungeKey access provides them for Free and that is the whole point of it. If I wanted to pay then I wouldve gotten a regular lounge membership from somewhere else. What is the point of paying a hefty monthly fee when this bank doesnt provide anything special and doesnt even have a proper support! There is no telephone to call, their live chat is not working and plus their emails reply days after.

I requested my account to be cancelled or changed to the free one and they simply didnt! They said that your 30days has been finished and you need to pay for the whole year. This is terrible!

It took 2 weeks for the card to arrive and since then I’ve been trying to reset my account password which never worked! NEVER EVER go to them. They provide false advertising, unreliable support and simply no point of it as a bank account! Its just the looks of that stupid metal card. I would need proper support from N26 to contact me and get this account sorted as I will not pay £15 per month regardless of the 30days passing by when there is nothing for it!

Respuesta del desarrollador. It is hard even to describe how reluctant they are in means of fixing existing issues - more likely customer service agents could not care more about your issues. I got a spit in a face - the you are the one from a very few with this issue - somebody will look into that. APP INSTABILITY It is Very likely for the app to fail to recognize iPhone X face recognition, I already got used to login with password. Second huge bombshell is a inability to process wire payments via their badly integrated TransferWise protocol - which has been long ago failing and even more recently stopped working at all - it will crash app now - once a international wire is being initiated it stuck as a pending payment forever in your log. The issue has not been fixed since the September. USELESS CHAT HELP In addition N26 called off the telephone support which was very handy and left a chat based support that is literally useless.

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Agents does nothing to help you at least enough. IDENTITY THEFT In order to connect with chat agent you now have to provide the passport ID and other sensitive date every time you seek a chat help. Respuesta del desarrollador.