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To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - ) Once saved, run the tool. Click on the Continue button, which will produce the report. To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response. - **in your own thread**, please Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker! Noel Paton Nil Carborundum Illegitemi - No, I don't work for Microsoft!

Click Start, Right click Computer Click Properties Look under Windows edition Does the edition listed match with what is on the COA sticker at the bottom of the Netbook? COA Certificate of Authenticity: What is the Windows Certificate of Authenticity? ---------------------- Option 1: If the COA sticker is damaged, then you would need to use the recovery partition to reinstall Windows 7, this will exempt the need to use the product key to activate your Windows 7 instalaltion. Option 2: If your recovery partition is not available or damaged, you should contact the manufacturer of your computer and request a recovery disc set you can use to reinstall Windows 7. They might charge a small shipping and handling fee. This will exempt the need to use the product key also.

Option 3: If the neither options 1 or 2 is possible, then you need to invest in a new retail full version license. New computers that come preinstalled with Windows 7 often have what is called a recovery partition. This is used to reinstall the operating system in the event of a system crash.

To access it, you will need to boot into when you start your computer by pressing a function key. This can be either F1, F2, F9, F10, F11, F12 or even DEL or Tab key. Consult the owners manual that came with your PC for instructions about how to reinstall Windows. For Acer, press and hold ALT + F10 as soon as you see the logo Best, Andre Windows Insider MVP MVP-Windows and Devices for IT twitter/adacosta groovypost.com. You would appear to have reinstalled the OS using retail media - which don't have the manufacturer's licenses built in. This means that the system cannot self-activate the OEM_SLP Key that the machine shipped installed with (and which you will find with a Keyfinder tool, usually). The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

In such circumstances, the only things you can do are 1) Contact the manufacturer direct, and see if they can provide assistance (if the machine is out of warranty, they will almost certainly charge for it) 2) a reformat and reinstall using the manufacturer's recovery media - which you can order from them (usually) 3) purchase a new license for Windows (or a new computer) There *may* be an alternative solution though, if you are patient and persistent. Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there. Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen. Noel Paton Nil Carborundum Illegitemi - No, I don't work for Microsoft! Free fractal download images.